IT Retail Applications - Pharmacy

SUPERVALU operates more than 920 in-store pharmacies, primarily under the Osco, Sav-on and local banner names. The success is the result of meaningful patient relationships, exceptional pharmacy teams and cutting edge technology for implementing a common work-flow across all these pharmacies.

In this pursuit of world class patient care; Retail Pharmacy team in India is involved in:

• Design and development of ARx, the common software platform in pharmacies
• Managing data migrations to ARx, due to new acquisitions
• Design, develop and maintain applications surrounding the core application ARx
• Support maintaining mainframe applications for third-party insurance processing

The pharmacy team also intends to leverage the time-zone advantages to provide 24x7 store support to pharmacy applications.

IT Supply Chain Applications

IT Supply Chain applications is a set of approaches used to efficiently integrate suppliers, manufacturers, warehouses, and customers so that merchandise is produced and distributed at the right quantities, to the right locations, and at the right time in order to minimize system wide costs while satisfying service-level requirements.

Supply chain team in India is involved in development, design and testing of the applications.

Supply chain projects basically aim at:

1. Supporting the processes like
   1. Item Introduction
   2. Promotion Management
   3. Event Execution
   4. Order Management
2. Efficient ways to accelerate and facilitate the Inventory Management, Warehouse Management & Orderwell
3. Inherently targets for better customer service

 

IT Merchandizing Applications

With the merger of the two big companies, there was a need to deliver to effective in store merchandising solutions capable of communicating, strategizing, visualizing and planning such solutions. The Oracle merchandising consolidation initiative is targeted to achieve this along with application consolidation across the enterprise. Some of the key deliverables out of this exercise will be:

• Create customer specific market plans with custom objectives, strategies and assessment of store conditions.
• Secure early commitment to key programs, events and dates with customizable promotion calendars
• Demonstrate the effect of merchandising on revenue and profits
• Visualize merchandising solutions in store
• Display thought leadership by applying and sharing merchandising principles and practices

 

IT Corporate Applications and Co-sourcing

Corporate applications are a typical Human Resource and Finance applications team which caters to most of the corporate needs of the enterprise. This team in SUPERVALU is responsible for the overall HR and accounting needs which includes

• Hiring
• Trainings
• Payrolls
• Reimbursements
• Accounting & General Ledgers
• Business Planning

Added to this team are the co-sourcing services, which works closely with the resource management and the vendor management teams to cater to resource requirements of the business and IT.

IT EDW Business Analytics and Marketing

In a highly competitive business environment as it is in SUPERVALU, the Enterprise Data Warehousing Business Analytics & Marketing. This team has been offering specific solutions addressing key business process areas. This team is comprised of associates who has in depth understanding of the domain and business needs.

IT Application Maintenance and Support

SUPERVALU has a well-defined and mature application maintenance process which allows effective reporting and resolution of maintenance requests. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the various organizations depending on the criticality of the requests. Each of these activities is governed and monitored by SLA frame work:

• Requests Management
• Management of Incidents
• Processing of requests
• Workarounds
• Resolution
• Root cause analysis

Our application maintenance services:

• Drive continuous improvements in quality of services
• Improve applications stability
• Reduce support costs

IT Enterprise Architecture Services

Companies today require a unified, synchronized approach based on a formal IT strategy that is in line with the organization's mission, stated business goals and key processes. This calls for constructing the enterprise frameworks, applications and solutions based on a framework that is adaptive to any changes - flexible, scalable and inter-operable; while ensuring that the existing IT infrastructure is rationalized to deliver maximum value.

IT Business Process and Project Services

SUPERVALU's business process & project services team assists the enterprise in achieving answers to these questions SVU's business process team works with the business users and IT to deliver set of targeted offerings that encompass an entire gamut of operations and technology needs of an enterprise. The deliverables are

• Business Process Design & Requirements
• Business process Improvements
• Business Requirements & Dataflow

 

IT Web Portals and Content Management Services

Portals dynamically present information from various sources of information and data providing a user-friendly view of the enterprise. The portal allows the users including customers, associates and vendors to self serve the enterprise information suitable to their working needs. Portals with their features enhancing use and collaboration today present an increasingly useful channel of business for enterprises to reach out to their customers.

Web Portals and Enterprise Content Management (PCM) team in SUPERVALU provides consulting, design development, integration and support services for portal services and content management solutions to its business users across a multitude of domains.

IT Testing Services

SUPERVALU has a dedicated Testing Services department which focuses on Verification & Validation tests. This department has developed robust and repeatable processes to ensure that the tests are of consistent high quality. The solutions are tailored to meet business specific needs and are focused on delivering results that provide true business value.

The testing services teams' portfolio includes Life cycle testing, Test automation, specialized testing and user acceptance testing. This team enables the business users by delivering reliable and quality software by providing end-to-end testing ensuring faster time-to-market, increased productivity through automation, and robust processes. SUPERVALU has in-house Testing Frameworks and ready-to-use Point Solutions that help the business users meet up these challenges successfully.